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Refund Policy
Our products are food, packed and sealed. To keep every order safe, these are the rules we follow for orders shipped within the United States.
How it works
No returns
Because our products are food, we cannot accept returns or exchanges, opened or unopened. All sales are final, except in the cases below.
Damaged, wrong or missing
If your order arrives damaged, the wrong item is sent, or the package never arrives, contact us within 14 days of delivery (or of the expected delivery date). We will send a replacement or give you a full refund, at no cost to you.
Refunds
Approved refunds go back to your original payment method within 7 business days. Your bank or card issuer may take a few more days to show it.
Written copy
You can ask for a written copy of this policy at any time by emailing [email protected].
How to request
- Email usWrite to [email protected] with your order number and what happened.
- Send photosFor damaged or wrong items, include photos of the package and the product. You do not need to send anything back.
- Get it fixedWe reply within 2 business days with a replacement or a refund.
EAC Nutrition LLC | 5900 Balcones Drive #20858, Austin, TX 78731 | [email protected]